These Terms of Service apply when you access or use our website and services, including browsing products, creating an account, placing orders, making payments, and contacting customer service. By continuing to use our website, you agree to these terms to the extent permitted by applicable law.
1. User Accounts and Website Use
If account registration is available, please provide accurate and complete information and keep your login information secure.
We make reasonable efforts to provide website access, product information, order processing, and customer service. However, we do not guarantee that the website will always be available, error-free, or that all products will always be in stock.
2. Products, Availability and Pricing
Product pages may include images, descriptions, specifications, and prices. Product images may appear slightly different depending on your device or display settings.
Product information, availability, and prices may change. We may correct obvious errors before processing an order.
Submitting an order does not guarantee that the order can be completed in every circumstance.
3. Orders and Payments
Please provide accurate order and shipping information when placing an order.
You must use an available payment method and provide valid payment information. We may contact you if there is an issue with your order or payment.
4. Shipping
We ship throughout the United States.
- Orders under $110: $8 shipping fee
- Orders of $110 or more: Free shipping
- Processing time: 1–3 business days
- Daily cut-off time: 6:00 PM Eastern Time
- Carriers: UPS and FedEx
- Estimated transit time: 7–10 business days after shipment
Transit times are estimates and may be affected by weather, carrier delays, holidays, transportation disruptions, address issues, or other factors.
Applicable taxes are included in the corresponding product prices. Logistics service providers handle applicable customs clearance, and customers are not required to pay additional customs clearance fees or related charges upon delivery.
For more information, please see our Shipping Policy.
5. Order Cancellation
Before shipment, you may request order cancellation by email or phone. Please provide your order number and relevant payment or order information.
After shipment, an order cannot be directly canceled. You may wait for delivery and, if eligible, request a return, exchange, or refund under our Returns & Refunds Policy.
Approved cancellation refunds are returned to the original payment method and account. Refunds are arranged within 1–3 business days, while the actual posting time depends on the financial institution or payment provider.
For more information, please see our Order Cancellation Policy.
6. Returns, Exchanges and Refunds
Returns and exchanges are available when applicable requirements are met.
Please contact us before returning an item and provide your order information and photos or other supporting information when requested.
For voluntary returns, customers generally cover return shipping and related arrangements. Applicable return shipping for confirmed quality issues or transportation damage may be covered.
Damage caused by misuse, improper handling, improper assembly, or other customer-related circumstances may affect return, exchange, or refund eligibility.
Approved refunds are returned to the original payment method and account. Once eligibility is confirmed, refunds are initiated within 1–3 business days. Actual posting time may vary.
For more information, please see our Returns & Refunds Policy.
7. Privacy and Data Protection
We handle personal information in accordance with applicable privacy and consumer protection laws.
We may collect information related to orders, accounts, shipping, customer service, website usage, and cookies. Information may be used to process orders and payments, provide services, improve the website, maintain security, and meet legal requirements.
When necessary, we may share relevant information with service providers supporting payment, delivery, website technology, or customer service.
8. Disputes and Governing Law
These terms apply to our U.S. market and are interpreted in accordance with applicable U.S. laws and consumer protection requirements.
If you have a question or concern, please contact us first so we can review the matter and try to resolve it.
Nothing in these terms is intended to limit rights that cannot be waived under applicable law.
9. Changes to These Terms
We may update these Terms of Service when our services, website features, business practices, or applicable laws change.
Updated terms will be posted on the website. To the extent permitted by applicable law, continued use of the website after an update may constitute acceptance of the revised terms.
10. Contact Us
If you have questions about these Terms of Service, orders, shipping, cancellations, returns, or refunds, please contact us:
Address: 9711 Dorval Ave, Upper Marlboro, MD 20772, United States
Telephone: +1 (301) 358-4726
Email address: care@pavrenwyckwyra.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)