Find quick answers to common questions about our garden furniture, orders, payments, shipping, returns, and care.
Products
What types of furniture do you offer?
We mainly offer Garden Furniture for different outdoor spaces and everyday use.
Where can I find product information?
Product details, materials, dimensions, and other information are provided on each product page.
Do different materials require different care?
Yes. Care methods may vary by material and product. Please follow the specific care instructions provided.
Orders
How can I place an order?
Select the item you want and follow the checkout instructions to complete your order.
Can I change my order?
This depends on the current processing or shipping status. Please contact us as soon as possible.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club.
Shipping & Delivery
Where do you ship?
We ship throughout the United States.
How much does shipping cost?
Orders under $110 have an $8 shipping fee. Orders of $110 or more qualify for free shipping.
How long does shipping take?
Processing generally takes 1–3 business days, followed by an estimated 7–10 business days in transit. Orders are shipped by UPS or FedEx.
Can I track my order?
Yes. Tracking information is available after your order ships.
Order Cancellation
Can I cancel my order?
If your order has not shipped, you may contact us to request cancellation. Cancellation depends on the current order status.
Can I cancel after shipping?
Shipped orders cannot be directly canceled. After delivery, eligible orders may follow the returns process.
Returns & Refunds
Can I return or exchange an item?
Returns and exchanges are available when applicable requirements are met. Please refer to our Returns & Refunds Policy.
Who pays for return shipping?
Customers generally cover return shipping for voluntary returns. Confirmed quality issues or transportation damage may qualify for applicable return shipping coverage.
How long does a refund take?
Approved refunds are generally initiated within 1–3 business days. Actual posting time depends on the payment method or financial institution.
Damaged or Defective Items
What if my order arrives damaged?
Please contact us as soon as possible with your order number and relevant information. Photos or supporting information may be requested.
Furniture Care
How should I care for my garden furniture?
Follow the care instructions for the specific product and material. Keep furniture in suitable conditions and avoid improper use.
Privacy & Cookies
How is my information handled?
Please refer to our Privacy Policy and Cookies Policy for information about personal data and cookie practices.
Contact Us
Address: 9711 Dorval Ave, Upper Marlboro, MD 20772, United States
Telephone: +1 (301) 358-4726
Email address: care@pavrenwyckwyra.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)