We want to provide a clear and transparent process for returns, exchanges, and refunds. This policy explains the return and exchange requirements for furniture items, return-related costs, refund methods, and refund processing.
1. Returns
We accept returns for eligible items that meet the applicable return requirements.
If you need to return an item, please contact us before sending it back. We will review your request based on the order information, reason for the return, and condition of the item, and provide the appropriate return instructions.
Furniture items should be maintained in a condition suitable for return. The item, accessories, packaging, and other related materials should be kept as complete as reasonably possible.
Items damaged through customer use, misuse, improper handling, improper assembly, or other customer-related circumstances may not qualify for a return or refund.
2. Exchanges
We offer exchanges for eligible items.
If you would like to exchange an item, please contact us before sending it back. Exchange requests will be reviewed based on the condition of the item and the reason for the exchange.
The item must meet the applicable return requirements. Items damaged through customer use, misuse, improper handling, improper assembly, or other customer-related circumstances may not qualify for an exchange.
If an item is confirmed to have a quality issue or to have been damaged during transportation, we will provide an appropriate return, exchange, or refund solution based on the circumstances.
3. Return Eligibility
Items generally need to meet the following conditions to qualify for a return:
- The item should be maintained in a condition suitable for return.
- The item, accessories, packaging, and related materials should be included whenever reasonably possible.
- The item must not have damage caused by customer use, misuse, improper handling, improper assembly, or other customer-related circumstances.
After receiving the returned item, we may inspect its condition and determine whether it meets the applicable requirements for a refund or exchange.
If an item does not meet the applicable return requirements or has been damaged due to customer-related circumstances, a refund may not be available.
4. How to Request a Return or Exchange
Please contact us before sending an item back to request a return or exchange.
To help us process your request, please provide:
- Your order information.
- The item name or description.
- The reason for the return or exchange.
- A description of the item's current condition.
- Photos or other supporting information when necessary.
If the item has a quality issue or was damaged during transportation, please provide clear photos of the item and any other information that may help us verify the issue.
After receiving your request, we will review the information provided and explain the next steps for the return or exchange.
Please do not send an item back to our contact address without receiving return instructions from us first. Return arrangements may vary depending on the reason for the return and the condition of the item.
5. Return Shipping
For voluntary returns, the customer is generally responsible for the return shipping costs and return shipping arrangements.
If an item is confirmed to have a quality issue or was damaged during transportation, the applicable return shipping costs may be covered by us.
In these circumstances, please contact us and provide your order information, photos of the item, and any other necessary supporting information so that we can review the issue.
Free return shipping applies only to confirmed quality issues, transportation damage, or other applicable circumstances. It does not apply to all voluntary returns.
6. Return Fees
Voluntary returns may involve return-related costs.
Where applicable, reasonable return costs, such as return shipping expenses, may be deducted from the refund amount.
The applicable costs will depend on the reason for the return and the actual circumstances of the return. We do not specify a fixed fee or percentage where no such amount has been established.
For returns confirmed to be caused by a product quality issue or transportation damage, the corresponding return fees will not be charged to the customer.
7. Refunds
After receiving a returned item, we may inspect its condition and review whether it meets the applicable return requirements.
If the return is confirmed to qualify for a refund, the refund will be processed through the original payment provider using the same payment method used for the purchase.
Refunds will not be issued through another payment method unless otherwise confirmed by us.
If applicable return-related costs need to be deducted, reasonable eligible costs may be deducted from the refund amount.
8. Refund Processing Time
Once we confirm that a return qualifies for a refund, the refund will be initiated within 1–3 business days.
After the refund has been initiated, the time required for the funds to appear in your account depends on the payment method used for the purchase and the processing speed and policies of the applicable bank, card issuer, or payment provider.
Because processing times vary between financial institutions and payment providers, we cannot guarantee a specific final posting date.
If your refund has already been initiated but has not yet appeared in your account, please contact your card issuer, bank, or payment provider to check the refund status.
9. Damaged or Defective Items
If an item arrives damaged during transportation or you believe the item has a quality issue, please contact us promptly so that we can review the situation.
Please provide:
- Your order information.
- The relevant item information.
- Clear photos of the item.
- Photos showing the damaged area or quality issue.
- Any other supporting information that may help us verify the issue.
We will review the information provided and determine the appropriate resolution.
If the item is confirmed to have a quality issue or to have been damaged during transportation, we will provide an appropriate return, exchange, or refund solution based on the circumstances.
For confirmed quality issues or transportation damage, the applicable return shipping costs will be covered by us, and the corresponding return fees will not be charged to the customer.
10. Contact Us
If you have any questions about returns, exchanges, refunds, damaged items, or quality issues, please contact us using the information below:
Address: 9711 Dorval Ave, Upper Marlboro, MD 20772, United States
Telephone: +1 (301) 358-4726
Email address: care@pavrenwyckwyra.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)