We understand that plans can change. This Order Cancellation Policy explains when you can request an order cancellation, how to submit a cancellation request, and how refunds are handled for approved cancellations.
1. Cancellation Eligibility
Whether an order can be canceled depends on its current shipping status:
- Before Shipment: You may request to cancel your order.
- After Shipment: The order cannot be directly canceled. Please wait for the order to arrive and, if applicable, follow our Returns & Refunds Policy for a return, exchange, or refund.
Order cancellation and returns are separate processes.
2. Orders That Have Not Shipped
If your order has not yet been shipped, you may contact us to request cancellation.
After receiving your request, we will review the current status of your order. If the order has not shipped and meets the applicable cancellation conditions, we will process the cancellation request.
Once the cancellation is approved, we will arrange a refund through the original payment method.
3. Orders That Have Already Shipped
If your order has already been shipped, it cannot be directly canceled through the order cancellation process.
We recommend waiting for the order to arrive. After delivery, if the item meets the applicable return or exchange conditions, you may follow our Returns & Refunds Policy for further assistance.
A shipped order will not be refunded through the order cancellation process.
4. How to Request an Order Cancellation
To request an order cancellation, please contact us by email or phone:
Email: care@pavrenwyckwyra.com
Phone: +1 (301) 358-4726
Please provide the necessary information to help us identify and process your order, such as:
- Order Number;
- Customer Name;
- Payment Confirmation or relevant payment information; and
- Any other information that may help us verify the order.
For your security, please do not provide your full card number, password, account login credentials, or other unnecessary sensitive information.
5. Cancellation Review and Confirmation
We will process cancellation requests promptly after receiving them and review the current status of the order.
- If the order has not been shipped and meets the applicable cancellation conditions, we will process the cancellation.
- If the order has already been shipped, it cannot be directly canceled. We will recommend waiting for delivery and following our Returns & Refunds Policy if applicable.
We will notify you of the result once the cancellation request has been processed.
Please note that submitting a cancellation request does not mean the order has already been canceled. An order is considered canceled only after we confirm and complete the cancellation.
6. Refunds for Approved Cancellations
If your cancellation request is approved, we will arrange a refund.
Approved cancellations will be refunded to the original payment method used for the purchase. The refund will be returned to the original payment account associated with the order.
We will not use another refund method without confirmation.
7. Refund Processing Time
Once a cancellation request has been approved, we will arrange the refund within 1–3 business days.
The refund will be processed through the original payment method and returned to the original payment account used for the purchase.
Please note that the actual time for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider. We do not control the processing time of financial institutions.
If we have processed the refund but it has not appeared in your account within a reasonable period, please contact your bank, card issuer, or payment provider to check the refund status.
8. Contact Us
If you have questions about order cancellation or need assistance with your order, please contact us:
Address: 9711 Dorval Ave, Upper Marlboro, MD 20772, United States
Telephone: +1 (301) 358-4726
Email address: care@pavrenwyckwyra.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)