We provide clear and convenient shipping services throughout the United States. This policy explains our shipping area, fees, order processing, transit times, tracking, and other important delivery information.
1. Shipping Area
We offer shipping throughout the United States.
Actual delivery times may vary depending on the delivery address, transportation conditions, weather, and other factors beyond reasonable control.
2. Shipping Fees
Shipping fees are based on the order amount:
- Orders under $110: $8 shipping fee.
- Orders of $110 or more: Free shipping.
3. Order Processing Time
Orders are normally processed within 1–3 business days.
Order processing time and transit time are calculated separately. Processing time covers order confirmation, preparation, and shipment. Transit time begins after the order has been shipped.
4. Order Cut-Off Time
Our daily order cut-off time is 6:00 PM Eastern Time.
- Orders placed before 6:00 PM on a business day begin processing that day.
- Orders placed after 6:00 PM begin processing on the next business day.
- Orders placed on weekends or other non-business days begin processing on the next business day.
5. Shipping Methods and Transit Time
Orders are primarily shipped through UPS and FedEx.
The estimated transit time after shipment is 7–10 business days.
Please note:
Order Processing Time: 1–3 business days
Transit Time: 7–10 business days
These are estimated timeframes and are not guaranteed delivery dates. Actual delivery may be affected by weather, carrier delays, holidays, transportation disruptions, address issues, or other factors beyond reasonable control.
6. Taxes and Customs
Applicable taxes are included in the corresponding product prices.
We have arranged for logistics service providers to handle the applicable customs clearance process. Customers are not required to pay additional customs clearance fees or related charges upon delivery.
7. Order Tracking
After your order has been shipped, tracking information will be provided.
You can use the tracking information to check the status of your shipment. After an order is shipped, tracking information may take some time to appear or update in the carrier's system.
If you are unable to track your order, please contact us for assistance.
8. Delivery Delays
The 7–10 business day transit time is an estimated timeframe and is not a guaranteed delivery period.
If your order has not arrived within the estimated transit time, please contact us. We will assist with checking your order and shipping status.
Delays caused by severe weather, carrier delays, holidays, transportation disruptions, or other circumstances beyond reasonable control will be handled based on the specific situation.
9. Damaged or Lost Packages
Damaged Items
If an item is damaged during transportation, please contact us as soon as possible and provide your order information.
If needed, please provide clear photos of the damaged item and its packaging so we can review the situation and assist you.
Lost or Delayed Packages
If tracking information has not been updated for an extended period, shows an unusual status, or indicates that a package may be lost, please contact us.
We will review the available order and tracking information and assist with the appropriate next steps.
10. Shipping Address Changes
If you need to change your shipping address, please contact us as soon as possible.
You may request an address change before your order enters processing or is shipped. Once an order has been shipped, address changes may be limited by the carrier and the current shipping status. We cannot guarantee that an address change will be possible after shipment.
Customers are responsible for providing an accurate and complete shipping address when placing an order.
11. Order Cancellation
If an order has not yet been shipped, you may contact us to request cancellation.
Once an order has been shipped, cancellation may no longer be available. If you need to return a shipped order, please follow our Returns & Refunds Policy.
12. Customer Responsibilities
Customers are responsible for:
- Providing an accurate and complete delivery address;
- Ensuring the delivery address can receive shipments;
- Monitoring available tracking information; and
- Contacting us promptly if a delivery issue occurs.
If a delivery fails, is delayed, or is returned because of an incorrect, incomplete, or unusable address provided by the customer, the customer may be responsible for related consequences or costs, depending on the circumstances.
13. Contact Us
If you have questions about shipping, tracking, delivery delays, or other delivery-related matters, please contact us:
Address: 9711 Dorval Ave, Upper Marlboro, MD 20772, United States
Telephone: +1 (301) 358-4726
Email address: care@pavrenwyckwyra.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)